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faq [2020/06/11 16:16] – [Integration] ingrid | faq [2020/06/11 16:37] – [Integration] ingrid | ||
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++++ How do I choose the most suitable server for my installation? | ++++ How do I choose the most suitable server for my installation? | ||
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- | ++++ Do I need extra tools after purchasing my server to start my configuration? | + | ++++ Do I need extra tools after purchasing my server to start my configuration? |
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- | ++++ What are the system requirements to install Thinknx Configurator? | + | ++++ What are the system requirements to install Thinknx |
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- | ++++ How can I view the project once it’s done?| You can download the Thinknx application available on all platforms (iOS, Android, Windows, Mac) or view it on your Envision. | + | ++++ How can I view the project once it’s done?| You can download the Thinknx |
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++++ Is Thinknx compatible with intercoms?| Thinknx servers can communicate with any SIP-based intercom units. You can use your server as your own PBX to handle all users, or install an external PBX. More information on how to integrate with intercoms on [[pbx_doorcom| this guide]]. | ++++ Is Thinknx compatible with intercoms?| Thinknx servers can communicate with any SIP-based intercom units. You can use your server as your own PBX to handle all users, or install an external PBX. More information on how to integrate with intercoms on [[pbx_doorcom| this guide]]. | ||
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- | ++++ Can I view cameras on my Thinknx application? | + | ++++ Can I view cameras on my Thinknx application? |
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++++ Is it possible to integrate with my alarm system?| Many alarm systems have been already included in our integration such as Bentel, Paradox, Inim, Urmet, etc. For more information on the integration, | ++++ Is it possible to integrate with my alarm system?| Many alarm systems have been already included in our integration such as Bentel, Paradox, Inim, Urmet, etc. For more information on the integration, | ||
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++++ Can I configure one of the pages to be the default page when the application goes to sleep mode?| Yes, each user can have its own page. | ++++ Can I configure one of the pages to be the default page when the application goes to sleep mode?| Yes, each user can have its own page. | ||
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+ | ++++ I lost my configuration file, is there any way to retrieve it from the server?| We always recommend to Export the project and save it in a safe place. In case the file was lost, we are able to retrieve a backup from the server only if Thinknx Cloud has been enabled, but it might result in the loss of certain images. | ||
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++++ Can I add multiple projects on the same device?| Yes, the user can have different projects on their Thinknx application and switch between them manually or based on their GPS location. | ++++ Can I add multiple projects on the same device?| Yes, the user can have different projects on their Thinknx application and switch between them manually or based on their GPS location. | ||
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+ | ++++ I am able to view my project but the buttons are not sending any command to the KNX bus| Make sure that the project is not set to open as DEMO in your Settings page. This option allows you to open the project without any connection to the server. | ||
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