Differences

This shows you the differences between two versions of the page.

--- faq [2020/06/11 16:37] – [Integration] ingrid
+++ faq [2025/05/28 16:40] (current) – [Visualization] francesco
@@ Line 3: / Line 3: @@
   * [[#getting_started| Getting Started]]
   * [[#purchasing_and_licensing_a_thinknx_product| Purchasing and licensing a Thinknx product]]
-  * [[#managing_my_server's_web_page| Manager my server's web page]]
+  * [[#managing_my_server's_web_page| Managing my server's web page]]
   * [[#integration| Integration]]
   * [[#thinknx_up_configurator| Thinknx UP Configurator]]
   * [[#Visualization| Visualization]]
+  * [[#installation| Installation]]
+  * [[#products_troubleshooting| Products Troubleshooting]]
 ==== Getting Started ====
@@ Line 15: / Line 17: @@
 ++++
 ++++ What is the difference between Pro Line and Trend Line?| Pro Line is a professional range of servers (Micro, Compact, Rack, Envision) able to interact with complex systems and communicate with multiple protocols, while Trend Line is a more affordable solution tailored for simpler plants purely based on KNX, and has limited functionalities in terms of integration with other systems.
+++++
+++++ What is the difference between Brickbox and Micro?| Micro offers a visualization tool. It means that a project can be configured with pages and buttons for the client to use through Thinknx application. Brickbox does not offer a UI. It is a bridge to connect and ensure communication between 2 systems. For example, a Brickbox can be used as a gateway to control an alarm system from KNX, or to provide a 2-way communication between Modbus and KNX.
 ++++
 ++++ Is there a limitation on the number of clients connected or the number of KNX datapoints used?| No, all our servers (Pro and Trend Line) have unlimited number of clients and unlimited KNX objects.
@@ Line 28: / Line 32: @@
 ==== Purchasing and licensing a Thinknx product ====
-++++ Where can I buy a Thinknx product?| You can search for one of our partners available in your country on this link http://www.thinknx.com/v4/en/contacts.html or contact our Sales department at “info@pulsareng.it”.
+++++ Where can I buy a Thinknx product?| You can search for one of our partners available in your country on this link https://www.thinknx.com/v4/en/contacts.html or contact our Sales department at “info@pulsareng.it”.
 ++++
 ++++ Do I have to pay extra for additional clients?| No, all our servers have unlimited number of clients available.
@@ Line 40: / Line 44: @@
   * Access to Thinknx Cloud
   * Voice control
+++++
+++++ What is the shipping process?| To receive information about the shipping process you can write an email to thinknx@thinknx.com, and one of our operators will answer you as soon as possible.
+++++
+++++ What is your return policy?| To receive information about our return policy, you can write an email to thinknx@thinknx.com, and one of our operators will answer you as soon as possible.
 ++++
 ++++ What is the warranty period given for any Thinknx server?| The warranty is valid for 2 years.
@@ Line 67: / Line 75: @@
 ++++
 ++++ I cannot find the Integration Kit on the menu list| Integration Kit is only available for Thinknx UP (firmware 1.1.10.xx).
-++++
-++++ Cloud connection cannot be established| Make sure that you have Internet connectivity on the cable plugged into the server, and use 8.8.8.8 as primary DNS on your server’s network configuration.
 ++++
 ++++ How can I reach my server’s web page remotely?| You need to have an external IP address or a domain name, and configure your router to forward external requests on port 5051 to your server’s IP address.
@@ Line 102: / Line 108: @@
 ==== Thinknx UP Configurator ====
-++++ What is the difference between the classic Thinknx Configurator and Thinknx UP Configurator?| The classic Configurator is an older version of the new UP Configurator. Projects created with the classic Configurator (.erg) can only be viewed with the classic Thinknx application, while projects created with the UP Configurator (.tup) need to be viewed with the Thinknx UP application on the client devices. The server's firmware version should also match the project type (1.1.9 or previous versions mean classic, while firmware version 1.1.10 or above means Thinknx UP).
+++++ What is the difference between the classic Thinknx Configurator and Thinknx UP Configurator?| The classic Configurator is an older version of the new UP Configurator. Projects created with the classic Configurator (.erg) can only be viewed with the classic Thinknx application, while projects created with the UP Configurator (.tup) need to be viewed with the Thinknx UP application on the client devices. The server's firmware version should also match the project type (1.1.9.xx or previous versions means classic, while firmware version 1.1.10.xx or above means Thinknx UP).
 ++++
 ++++ Can I restrict specific users from viewing certain elements inside the project?| Definitely. Different user profiles can be uploaded to different devices, and restrictions can be made on functions, pages, or elements inside the page.
@@ Line 119: / Line 125: @@
 ++++
 ++++ It it possible to create popup windows with Thinknx or edit the existing ones?| No, the popup windows used with certain elements are fixed and cannot be edited. The user cannot create popup windows either.
+++++
+++++ When I'm configuring a System object that uses the serial port, how do I know the correct value of the port number?| The serial port number changes depending on the server's model. Click on this link [[port_numbers| here]] to check the entire list of port numbers.
 ++++
 ++++ Can I configure one of the pages to be the default page when the application goes to sleep mode?| Yes, each user can have its own page.
 ++++
-++++ I lost my configuration file, is there any way to retrieve it from the server?| We always recommend to Export the project and save it in a safe place. In case the file was lost, we are able to retrieve a backup from the server only if Thinknx Cloud has been enabled, but it might result in the loss of certain images.
+++++ I lost my configuration file, is there any way to retrieve it from the server?| We always recommend to Export the project and save it in a safe place. In case the file was lost, we are able to retrieve a backup from the server only if Thinknx Cloud has been enabled. Contact info@pulsareng.it to request the project restore.
+++++
+++++ Can I modify a project and upload the modifications remotely to the server ?| Yes, you can by enabling Thinknx Cloud on your server and allow the “automatic server update” inside your project. After you are finished with your modifications, click on Deploy → Upload to Cloud.
+++++
+++++ My passwords are all showing as black dots. How do I get to see and verify them in the software?|
+Simply right click on the password parameter, and click "Show password". You can toggle the option between hide and show.
 ++++
@@ Line 135: / Line 148: @@
   * Using Thinknx Cloud (at no additional cost)
   * Using a static external IP address (usually purchased by the Internet Provider)
-  * Using a domain name only when the external IP address is dynamic. Service can also be provided by Thinknx Cloud at no additional cost
+  * Using a domain name only when the external IP address is dynamic. Service can also be provided by Thinknx Cloud at no additional cost.
 ++++
 ++++ Can I add multiple projects on the same device?| Yes, the user can have different projects on their Thinknx application and switch between them manually or based on their GPS location.
-++++
-++++ I am able to view my project but the buttons are not sending any command to the KNX bus| Make sure that the project is not set to open as DEMO in your Settings page. This option allows you to open the project without any connection to the server.
 ++++
+++++ High DPI Scale Problem -  Solution 1 | In the pop-up window that opens, click on the Override HighDPI button (there may be two buttons - one is “Check Firewall settings”, and the other concerns the screen resolution).
+{{ scale:scale1.png?direct&600 |Solution 1}}
+++++
+++++ High DPI Scale Problem -  Solution 2 | Try opening the properties on the ThinknxUp Configurator shortcut. Go to the Compatibility tab, click on the Change high DPI settings button, and make the changes shown in the picture below
+<WRAP group>
+<WRAP column half >
+{{ scale:scale2.1.png?direct&300 |Solution 1}}
+</WRAP>
+<WRAP column half>
+{{ scale:scale2.2.png?direct&600 |Solution 1}}
+</WRAP>
+</WRAP>
+++++
+++++ Resolution Scaling in Parallels Desktop| Go to the top bar on macOS → click on Window → then on Control Center.
+This will show you the list of virtual machines.
+{{ par:step1_eng.png?direct&300 |Step 1}}
+Next to the Windows 11 virtual machine, click the gear icon to open settings.
+{{ par:step2_eng.png?direct&300 |Step 2}}
+In the settings window, go to the Hardware tab → then click on Graphics.
+Under Resolution, select: Scaled
+**Or alternatively:**
+Options → Full Screen → Optimize
+<WRAP group>
+<WRAP column half>
+{{ par:step3a_ita.png?direct&300 |Solution 1}}
+</WRAP>
+<WRAP column half>
+{{ par:step3_b.png?direct&300 |Solution 1}}
+</WRAP>
+</WRAP>
+++++
+==== Installation ====
+++++ Can I upgrade my old automation screen to an Envision without changing the wall box?| Of course, Envision7R_20 (Retrofit) is made especially to fit old wallmount boxes such as Kaiser or Agro 9926.90.
+++++
+++++ What is the best power supply to be used with my Thinknx server?| We do not recommend a specific brand as most of them will do. However, we always recommend to mount the power supply behind the screen to keep the cable as short as possible.
+If you want to install DIN rail power supplies with your Thinknx servers, we recommend to avoid routing the cables together with other noisy cables, and to tune the power supply's output by raising the voltage at maximum, to compensate the voltage drops over the cables.
+++++
+==== Products Troubleshooting ====
+++++ My Envision_20 is not getting an IP address, is there a way to reset the network settings?| On the new screens, you can proceed as follows to reset the network settings:
+  * Take a USB dongle (memory stick)
+  * Insert it into a PC and rename it "RESET_NET". You can do that by right clicking on the device and changing the label inside.
+  * Safely remove the USB from the PC and put into the Envision when it is already up and running.
+  * After some seconds, the device will reset all the network settings and revert back to DHCP with default IP address 192.168.0.200.
+++++
+++++ I am able to view my project in the Client device but the buttons are not sending any command to the KNX bus| Make sure that the project is not set to "open as DEMO" in your Settings page. This option allows you to open the project without any connection to the server.
+++++
+++++ Cloud connection cannot be established| Make sure that you have Internet connectivity on the cable plugged into the server, and use 8.8.8.8 as primary DNS on your server’s network configuration.
+++++